Digitalization in technical service: How Dustcontrol implemented a signature solution with StepOver
Dustcontrol GmbH has stood for technical innovation and clean solutions for over 50 years. With mobile vacuum cleaners and stationary extraction systems, the company ensures higher production quality and a safe working environment in industrial operations worldwide. However, Dustcontrol not only consistently pursues the goal of working more efficiently, more modern and more customer-oriented with its products, but also in its own processes – especially in the area of technical field service.
From paper forms to digital processes
For a long time, the creation and processing of maintenance and service reports at Dustcontrol was a paper-based process: technicians filled out A4 forms on site and customers signed them by hand on paper. The documents were then sent by post to the head office, distributed internally and processed. The entire process – from signature to invoicing – was not only time-consuming, but also prone to errors.
In its search for a future-proof, digital solution, Dustcontrol came across StepOver. The company was particularly impressed by the possibility of not only digitally mapping the signature itself, but also seamlessly automating the entire process. This was implemented with StepOver’s eSignatureOffice – a powerful signature software that can be perfectly integrated into existing workflows.
An end-to-end digital workflow in field service
Today, the process at Dustcontrol looks like this: The service technicians create maintenance logs in Excel. After completion, a PDF is created from the Excel document using the print function and transferred to eSignatuerOffice. The signature fields are already predefined there and are automatically placed in the PDF. The signature is made directly on site by technicians and customers on a signature pad or a mobile device such as a tablet. The signed document is then automatically saved, sent as an email attachment and digitally archived – without any media discontinuity or manual rework.
Efficiency, transparency and acceptance
This optimized process not only saves an enormous amount of time, but also ensures better legibility, faster further processing and a high level of acceptance among employees and customers. In particular, the ability to map all process steps – from report creation to signing and dispatch – in an end-to-end digital workflow was a unique selling point of StepOver for Dustcontrol.
Conclusion: digitalization with impact
“The StepOver solution is now an indispensable tool for our field service. It enables us to digitally record and sign service reports directly and process them without any detours. This saves time, reduces errors and ensures professional communication with our customers.”- Responsible service area, Dustcontrol GmbH
The successful collaboration with StepOver impressively demonstrates how companies can achieve great results even with selective digitalization projects – especially when solutions not only work, but also integrate seamlessly into existing processes.